Confidential Help Line: CHETNA’s confidential help line is answered live as often as possible. Otherwise it goes to a voice mail system where victims of domestic violence can leave messages. Trained advocates, who speak a number of Asian languages, retrieve messages, return calls promptly, listen to the caller's feelings, problems, and needs, and provide peer counseling, referral and support.

Interpretation/Translation: Members of CHETNA, volunteers and affiliates are multi-lingual. Translators of South Asian languages accompany clients, if needed and guide their negotiations. Languages include Hindi, Gujarati, Malayalam, Punjabi, Tamil, Telugu and Urdu.

Long-term Case Management/Resource Development: CHETNA advocates help clients find the resources that they need, such as emergency shelter, housing, household items, transportation, translation/interpretation services, or medical assistance, and other resources. CHETNA helps its clients, not just at the time of the first call, but throughout their long journey to independence, by being there to listen, discuss options, make referrals, and provide accompaniment and assistance.

Legal Advocacy: CHETNA has volunteers trained in legal advocacy to provide victims with support in legal matters and accompaniment to court and attorney’s offices, and help with immigration issues.
Information on safety and legal issues can be obtained at http://www.womenslaw.org/

Support Groups and Workshops for Survivors: CHETNA volunteers provide peer support and a safe space for victims to talk and discuss options.